Terms of Service

Last updated: September 30, 2026.

These Terms of Service govern your use of the CRAKOVA website and retail online store. By using the site or placing an order, you agree to these Terms. Wholesale and Custom & OEM transactions may be subject to separate quotations, invoices, specifications and written terms that control in the event of a conflict.

Online store use

You may use this site only for lawful purposes. You must not misuse the site, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape the site in a manner that disrupts service, or use CRAKOVA content in violation of applicable law or our intellectual-property rights.

Product information

We aim to describe and photograph products accurately. Colors and appearance may vary slightly because of screens, lighting, production tolerances and material characteristics. Product dimensions and specifications may be updated where reasonably necessary, provided the product remains substantially consistent with the description at the time of purchase.

Prices and payment

Prices are shown in the currency displayed on the site and may change without notice before an order is placed. You agree to provide current and accurate billing, shipping and contact information. Orders are subject to payment authorization and acceptance.

Order acceptance and cancellation

An order confirmation acknowledges receipt of your order but does not prevent us from cancelling an order in limited circumstances such as pricing errors, suspected fraud, unavailable inventory, shipping restrictions or other operational issues. If we cancel an order after payment has been captured, we will issue the appropriate refund.

Shipping

Estimated delivery windows are estimates and are not guaranteed. Shipping terms, duties, taxes, tracking and delivery conditions are described in our Shipping & Delivery policy, which forms part of these Terms.

Returns and refunds

Eligible retail returns and refunds are governed by our Returns & Refunds policy. Custom, personalized, wholesale and OEM orders may have different cancellation and return terms.

Intellectual property

The CRAKOVA name, branding, website design, product photography, original artwork, graphics, copy and other original content are protected by applicable intellectual-property laws. Except where expressly permitted, you may not reproduce, distribute, modify, publish, sell, license or commercially exploit our protected content without written permission. Additional details appear in our Intellectual Property & Copyright policy.

Third-party rights

Third-party trademarks, names, designs and other materials remain the property of their respective owners. References to third parties do not imply affiliation, sponsorship or endorsement unless explicitly stated.

National Mah Jongg League cards

Official National Mah Jongg League cards are not included, reproduced or sold by CRAKOVA unless explicitly stated otherwise. CRAKOVA is not affiliated with or endorsed by the National Mah Jongg League.

Third-party services and links

The website may use or link to services operated by third parties, including Shopify, payment providers, carriers and social platforms. Their services may be governed by separate terms and privacy policies.

Disclaimer

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, error-free or free from harmful components. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of liability

To the maximum extent permitted by applicable law, CRAKOVA will not be liable for indirect, incidental, special or consequential losses arising from use of the site or products where such liability may lawfully be limited. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

You are responsible for losses or claims caused by your unlawful misuse of the site or your violation of third-party rights, to the extent permitted by applicable law.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Changes

We may update these Terms from time to time. The version in effect when you place an order will apply to that retail order, except where a change is required by law.

Applicable law and disputes

These Terms are subject to applicable law and do not limit mandatory consumer protections that apply based on your location. Any dispute will be handled in a court or forum with lawful jurisdiction unless the parties agree to another permitted method of resolution.