What type of Mahjong are CRAKOVA sets designed for?
Our sets are primarily designed for American Mahjong. Review each product page for exact tile count, sizes and included components.
How many Mahjong tiles are included?
Our standard American Mahjong sets generally contain 160 tiles. Please check the individual product specification.
What are the tiles made from?
Our collections feature acrylic Mahjong tiles, including layered designs. Materials and finishes vary by collection.
What is included with a set?
A standard set includes Mahjong tiles as described on its product page. Racks, pushers and official National Mah Jongg League cards are not included unless expressly listed.
Where do orders ship from?
Online CRAKOVA retail orders currently ship from China to the United States. For wholesale or other destinations, please contact us.
How long does U.S. delivery take?
Retail orders normally require 5–9 business days for processing after payment confirmation. FREE AIR shipping has an estimated transit time of 8–10 days after dispatch, regardless of order quantity. The processing period is additional, and delivery dates are estimates, not guarantees. See our Shipping & Delivery Policy.
Is shipping free for orders of five or more sets?
Yes. All eligible U.S. retail orders, including orders of 5, 10, 20 or more sets, use FREE AIR shipping at regular online retail prices. No automatic SEA discount or wholesale quantity discount is applied at retail checkout.
Can I mix designs in one retail order?
Yes. You can purchase eligible available designs and colors together at their listed retail prices, with free U.S. AIR shipping.
How do SEA wholesale discounts work?
SEA savings are available by direct bulk inquiry rather than online checkout. For qualifying 5+ set inquiries, estimated SEA pricing is $30 off per set; at 10+ sets an additional 5% applies, or at 20+ sets an additional 10% applies instead. These percentages are calculated after the $30-per-set reduction. Mix styles and request a quote on our Wholesale page. Final prices and delivery terms are confirmed by CRAKOVA.
Are U.S. import duties included?
Eligible U.S. retail shipments are supplied on a DDP basis, with applicable import duties and customs clearance charges included. Any applicable sales tax is determined separately at checkout. Contact support@crakova.com if a carrier requests unexpected import payment.
Can I return or exchange my order?
Retail Mahjong sets purchased on or after October 9, 2026 are generally Final Sale for change-of-mind purchases, except where required by law. We assist with damaged, defective, incomplete or incorrect orders. Earlier orders retain their original purchase terms. See our Returns & Refunds Policy.
Do you offer custom or OEM Mahjong sets?
Yes. Visit our Custom & OEM page for selected custom development, private-label and event projects.
Mahjong Buying Guides
Need help choosing? Explore our American Mahjong Buying Guide for tile sizes, materials and included components.