Shipping & Delivery

FREE U.S. AIR Shipping for Online Retail Orders. CRAKOVA ships eligible retail Mahjong sets directly from China to the United States. Online checkout offers FREE AIR shipping (estimated 8–10 days in transit after dispatch), regardless of order quantity. SEA wholesale arrangements are quoted separately by contacting CRAKOVA and are not selectable at retail checkout.

Order Processing

Orders are typically processed and dispatched within 5–9 business days after payment confirmation, excluding weekends and applicable public holidays. Processing is additional to shipping transit time.

U.S. Retail Shipping & Checkout

Eligible U.S. retail orders use FREE AIR Shipping for any quantity at the listed merchandise prices. There is no automatic 5+, 10+ or 20+ retail quantity discount, and no SEA shipping option at standard online checkout. The shipping selection and any applicable taxes are confirmed before payment.

Delivery Estimates

Estimated AIR transit is 8–10 days after dispatch. Total time also includes the usual 5–9 business days for processing. These are estimates, not guaranteed arrival dates. Customs, carrier delays, holidays, weather, address issues and other disruptions can affect delivery.

Import Duties & Customs Clearance (DDP)

Eligible U.S. retail orders use Delivered Duty Paid (DDP) shipping. Applicable import duties and customs clearance charges are included in the order's product pricing; you should not be asked to pay additional import duties or customs clearance charges on delivery. If a carrier requests unexpected import payment, contact us before paying. Any applicable U.S. sales tax is separate from import duties and is determined at checkout.

Tracking

Tracking information is provided when available after dispatch. International tracking may not update continuously during every step of transit.

Shipping Address

Please verify your delivery address and contact details before ordering. If you notice an error, email support@crakova.com promptly. Address changes may not be possible after dispatch.

Delays & Undelivered Orders

We aim to dispatch within our stated processing period. If we cannot ship within the promised shipment timeframe, we will provide any required notices, revised estimates, consent or cancellation options and refunds according to applicable law. Transit estimates do not limit mandatory consumer rights.

Lost, Damaged, Incomplete or Incorrect Orders

If an order is lost or arrives damaged, defective, incomplete or incorrect, contact support@crakova.com with your order number and supporting photos or tracking details. We will investigate and arrange an appropriate remedy, including replacement parts, replacement products or refund as warranted and required by law.

Returns & Refunds

Retail Mahjong sets purchased on or after October 9, 2026 are generally Final Sale for change-of-mind purchases, except where applicable law requires otherwise. We support damaged, defective, incomplete and incorrect orders; earlier purchases retain the return terms offered at purchase. See Returns & Refunds Policy.

SEA Wholesale & Custom Orders

SEA shipping is available only by separately confirmed wholesale inquiry; it is not an online retail checkout option. Indicative bulk pricing for 5+ sets provides $30 savings per set with additional estimated discounts of 5% for 10–19 sets or 10% for 20+ sets, calculated after SEA savings. These are estimates, not binding checkout discounts. Final shipping, pricing, DDP scope, payment terms, production and timing are confirmed in writing. See Wholesale or Custom & OEM.