Privacy Policy

Last updated: September 30, 2026.

CRAKOVA operates this online store and related services. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise use our services. Our store is powered by Shopify, which processes certain information so that the store and checkout can function.

Information we collect

Contact information, including your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products purchased, order history, returns and refunds.
Payment-related information processed by Shopify and payment providers. CRAKOVA does not receive every element of your full payment-card details.
Account information, preferences and communications with customer support.
Device, browser, IP address, cookie, analytics and website-usage information.
Marketing preferences and interactions with promotional content where applicable.

How we use personal information

We may use personal information to process and deliver orders, provide customer support, prevent fraud, operate and improve the website, communicate about orders, manage returns, comply with legal obligations and, where permitted, provide marketing or personalized advertising.

How information is shared

We may share personal information with service providers that help us operate the store, including Shopify, payment processors, logistics providers, carriers, technology providers, analytics providers, customer-support providers and marketing partners. We may also disclose information when required by law, to protect our rights or users, or in connection with a business transaction.

Shopify

Our store is hosted by Shopify. Shopify may collect and process information about your use of the store, checkout and related services. Learn more at Shopify Privacy and Shopify Privacy Portal.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand site performance, prevent fraud and, where permitted, support analytics and advertising.

Advertising and marketing

Where permitted by applicable law, we may use information about your interactions with the store for marketing, measurement and personalized advertising. Depending on your location, you may have rights to opt out of certain uses of personal information for targeted advertising, sharing or similar activities.

Data retention and security

We retain personal information for as long as reasonably necessary for order fulfillment, recordkeeping, dispute resolution and legal compliance. No method of transmission or storage is completely secure, but we use reasonable safeguards appropriate to our operations.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, and to object to or opt out of certain processing. These rights may be subject to legal exceptions and identity verification.

Children's privacy

Our store is not directed to children, and we do not knowingly collect personal information from children where doing so would violate applicable law.

International processing

Because CRAKOVA, Shopify and our service providers may operate in different countries, your information may be processed outside your country of residence. Where required, appropriate safeguards are used for international transfers.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The current version will be posted with an updated revision date.